Help Center
Open MannaCRM Open Driver App

How can we help?

Guides for both halves of the Huper Express delivery system, with every screen annotated from the live apps.

The order lifecycle at a glance#

Six statuses carry an order from the POS to the customer. Both apps show the same lifecycle: the CRM as badges, the driver app as card states.

Unassignedno zone matched Pending Syncdriver not synced Pending Pickupscanning at warehouse Out for Deliveryleft the geofence Deliveredphoto proof, earns payout Failedreason logged, redelivery

Quick answers#

An order shows Unassigned. What do I do?

Its postal prefix has no active zone or the zone has no driver. Fix the mapping in Zones, then run Sync & Assign on the Dashboard. Known gap prefixes: 18, 19, 37.

A driver called in sick. How do I move their route?

Book the day in Leave so backup zones take over future assignments, then use Reassign Driver for the stops already on their list.

A customer says the parcel never arrived.

Search the order in Orders, open the drawer, and check the POD photo and timeline. The photo, GPS stamp and timestamps settle most disputes.

Why is a driver's job stuck on Pending Pickup?

Not all packages were scanned at the warehouse. The driver's card shows a 0/2-style counter; the Scan tab shows which packet is missing.

What happens to jobs left open at midnight?

The close-day job marks them failed with the reason “auto-closed: not completed by end of day”. They appear in Failed Jobs for redelivery booking.

A driver disputes their pay.

Open Payouts for the period and compare with the driver's own Earnings screen. Every payout row traces to a delivered order with photo and timestamp.

The driver app says location is required.

Location verifies deliveries and detects warehouse departure. Enable it “while using the app” in phone settings; see Starting your day.

How do drivers get notified of new jobs?

Inbox + WhatsApp, and push notifications once the app is installed to the home screen.