Driver app guide

Singapore number, the one on your staff record. If the OTP never arrives, the office may have an old number: ask a supervisor to update it in Staff.

Enabled once the number is valid. Enter the code on the next screen.

Email + password fallback if your messaging is down. Same account either way.

Always at the top of every screen: “Synced just now” and “Photos synced”. If either shows pending items, the app is still uploading; it finishes on its own when signal returns.

Downloads today's job list to your phone and marks you on duty. Do this at the warehouse, before loading: the scan step needs the list.

Deliveries · Scan · Outlets · Earnings · Inbox · Profile. The orange tab is where you are.

Glance here after every delivery to confirm it uploaded.

Lives at the top all day, but use it only when everything is resolved. The app warns you if jobs are still open (see Ending your day).

AM first, then PM, each with its job count. Jobs are listed in route order for your zone.

“0/1”, “0/2”, “0/7”: packages scanned out of total. These fill in at the warehouse scan step and the card turns from amber to ready.

Marks the slot window you're currently in. AM jobs should be done before it flips to PM.

A 7-packet order is a bulky one: check the van has space before leaving, and expect a package add-on in your pay.

Rings the customer's primary contact directly. Call before you fail a job: a no-answer attempt is logged and protects you.

Opens the address in your maps app (set your preferred one in Profile). No re-typing postal codes.

Full street, block and unit. If reality disagrees with the app, tell the office: the fix happens in the POS, not by improvising.

“Leave with security guard if customer not home”: delivery windows, gate codes, payment rules. Always read before ringing the bell. The office sees the same text.

The number Call uses. A second contact appears here when the order has one.

“Pending Pickup”: this order's packages aren't scanned yet, so it can't be delivered.

“Scan all packages before delivery (0/2)”: tapping it takes you to the Scan tab. The app will not let you deliver unscanned packages.

If a package is missing or damaged at the warehouse, report it here with a reason. The office sees it immediately and the order is taken off your run instead of failing later.

Shoot the closed door, the gate, the blocked access: whatever tells the story. Same 3-photo limit as a delivery.

“Not Home” only after calling: the call is logged next to the failure. “Refused” means the customer declined the package.

“Wrong Address” flags the order for the office to fix at source. “Access Denied” covers guardhouses and locked estates.

Your position is stamped on the failure too: proof you actually attempted the address.

Disabled until a reason is picked. On confirm, the job turns red, the office sees it in Failed Jobs immediately, and it becomes redelivery work.

Green border + check. The AM section badge has turned green too: AM is cleared.

Stays visible after delivery (“Do Not Collect Payment”) so any later dispute starts from what the app told you.

The badge inside the card reads Delivered with the timestamp synced to the office.

Reopen your own proof photos any time: useful when the office calls about a delivery from an hour ago.

PM shows 2 deliveries with 1 delivered, 1 to go. When every section badge is green, you're ready for End Shift.

Runs assigned to you today that aren't done. They count on the office dashboard too: they're not optional extras.

Turns green as you confirm each outlet.

This run is at step 1: nothing loaded yet. The progress bar under the outlet name tracks the steps.

How much you're carrying for this outlet. Multi-trip days show a trip number.

Opens the camera to photograph the loaded pallets: same photo discipline as POD, so there's proof of what left the warehouse.

Your most recent payout period with its status. Paid means the money has been settled. Totals combine base pay and adjustments.

Count and dollars from door-to-door deliveries: base rate per delivery plus area surcharges and big-order add-ons.

Outlet runs are counted and paid separately at their own rates.

Flip between months to compare or to check an old payslip query.

One row per working day. Tap a row for the per-delivery detail behind the number.

The banner walks you through Add to Home Screen. Installed = push notifications for new jobs even with the browser closed.

Clears the unread state once you've caught up.

A rebalance notice: a stop was moved to another driver. Pull-refresh your Deliveries list when you see one of these.

A mid-shift addition with the tracking number, area and packet count. The orange dot marks it unread; tapping it jumps to Deliveries.

The count rides on the bell icon on every screen, so a new message never waits until you happen to open the Inbox.

The email and phone on your staff record. The phone is also your OTP login and WhatsApp channel. Wrong? Tell a supervisor; it's fixed in the CRM Staff screen.

Your default maps app is what every Navigate button opens: Google Maps, Waze, Apple Maps, your call.

Light, Dark, or follow the phone. Dark is easier on the eyes for 05:30 starts.

Rarely needed: sessions persist. Sign out only on a shared or replaced phone.

End Shift always tallies your day first. All clear → “You can safely end your shift.” Anything open → this warning.

“1 home delivery and 1 outlet delivery outstanding will be marked as failed.” Failed means no pay for those jobs and a redelivery for the customer. Don't end past it casually.

The right answer 99% of the time: go back, finish or properly fail the open jobs, then end.

For the rare legitimate case (van breakdown, supervisor instruction). The outstanding jobs fail with an auto-close reason the office reviews next morning.